Frequently Asked Questions

Our mission is to offer you quality proxy services by providing you the best private proxies and any assistance you need or answers to your how to related questions regarding buypersonalproxy.com in order to fulfill your needs and expectations. Here are the main frequently asked questions categories.

Customer Support

We offer 24/7 assistance via live chat or email. The average response time via email is 12 hours.


Affiliates Payouts Dates

We pay our affiliates between 5-10 of every month. You need to have at least $50 in your account so that we can be able to send the affiliate payment.

Setup steps

Once you’ve registered on buypersonalproxy.com all you need to do is follow these instructions:

  • 1. Go to https://www.buypersonalproxy.com/user
  • 2. Login using your username and password.
  • 3. Auto Detect the IP address of the computer on which you want to use the proxies
  • 4. Click Save and Update
  • 5. Click "Plan IP List" and you will be directed to your proxy list or you can download it as .txt by hitting the “Download proxy list” button.

Do I need any configuration?

You don’t need any configuration. All you have to do is copy/paste the private proxies either in ip:port or ip:port:user:pass format in your software or browser and the proxies are ready to use.


How to setup a proxy with Firefox

  • 1. Open Firefox
  • 2. Click the menu button and choose Preferences
  • 3. In the General panel, go to the Network Settings section
  • 4. Click Settings…. The Connection Settings dialog will open.
  • 5. When the Connection Settings window opens tick Manual Proxy Configuration
  • 6. If you’re using HTTP proxy type the proxy server address in the HTTP Proxy Field and the port number in the Port field
  • 7. Tick “Use this Proxy server for all protocols”
  • 8. If you’re using a SOCKS5 proxy type the proxy server address in the SOCKS Host field and the port number in the Port field right next to it. DO NOT tick “Use this proxy server for all protocols” and do not fill top fields
  • 9. Click OK

How to setup a proxy with Google Chrome

  • 1. Open Chrome
  • 2. Click on the Chrome Menu in the browser toolbar.
  • 3. Select Settings.
  • 4. Click Advanced.
  • 5. In the “System” section, click Open proxy settings. This will open the Internet Properties window.
  • WINDOWS STEPS
  • 6. Under “Local Area Network (LAN) settings,” click on LAN settings.
  • 7. Under “Automatic configuration,” uncheck Automatically detect settings. Also make sure Use a proxy server for your LAN is unchecked too.
  • 8. Type the proxy server address in the Address box
  • 9. Type the port number in the Port box
  • 10. If you’re using a SOCKS5 proxy click the Advanced button and type the proxy and the port in the SOCKS field.
  • 11. Click OK
  • MACOS STEPS
  • 6. In the “Proxies” tab, under “Select a protocol to configure,” uncheck every protocol.
  • 7. For HTTP proxy, check Web Proxy (HTTP) and type the proxy server addres and the port in specific fields.
  • 8. If you're using a SOCKS5 proxy click on SOCKS Proxy and type the proxy server addres and the port in specific fields.
  • 9. Click apply.

You can check our tutorials section to see on videos how to setup your proxy in Firefox or Chrome. Click here!

What payment do you accept?

We only accept PayPal payments from PayPal accounts that have a credit card attached. We plan to add more payment methods so this is subject to change in the near future.


How can I get a discount?

Details about discounts and promotions are available on our website or on our social media pages. Contact us for custom deals in case you are interested in purchasing more than 500 private proxies.


Direct payment without subscription

Direct payments without subscription are accepted only for bigger orders. In this case you no longer need to have a credit card linked to your PayPal account. Contact us for more information.

Refund Conditions?

Digital goods are not refundable unless there is a technical issue that cannot be solved.
We only offer refunds for technical issues with our proxies for example dead proxies or server not connecting. We do not refund any subscription for the inability to use proxies on a specific program, service or website. We are not responsible for any potential bans, failures or problems that might occur to an IP while is under a customer use. Our service can also be tested before purchase in order to avoid potential incompatibilities.
For refund please open a new ticket with subject "refund request".


How to cancel your paypal subscription?

You can cancel your subscription only from your paypal account. Details to cancel your paypal subscription with us:

  • 1. Log in to your PayPal account.
  • 2. Click the My Account tab.
  • 3. Click the History sub tab.
  • 4. Click the Basic Search tab.
  • 5. Click More filters, select Subscriptions and agreements, and then click Subscriptions.
  • 6. Change the date back to the year the subscription was created, and then click Show.
  • 7. Click Details next to the subscription.
  • 8. Click Cancel Subscription.

Refund Request Policy

Digital goods are not refundable unless there is a technical issue that cannot be solved.

We do not refund any subscription for the inability to use proxies on a specific program, service or website. Our service can also be tested before purchase in order to avoid potential incompatibilities. For refund please open a new ticket with subject "refund request" after having cancelled your subscriptions. We pay all our refunds on Fridays.

Buypersonalproxy.com does not offer any refunds for sneaker proxies or daily proxies. We are not responsible for any potential bans, failures or problems that might occur to an IP while is under a customer use. Also, please note that results from online proxy checkers and sneaker bots proxy checkers that list proxies as “BAD” or “DOWN” are not taken into consideration since they are unreliable testing tools. The simplest way to test a proxy is by configuring it in your browser - more instructions can be found in our FAQ section.

Bupersonalproxy.com does not refund a plan after it was renewed. Our customers are fully responsible about how they manage their subscription, if they choose to keep it active or cancel it.

As a condition of your use of the proxies that we provide, buypersonalproxy.com warrants that you will not utilize the proxies for any purpose that is unlawful or prohibited by our terms, conditions and notices.


Service Restriction For Fraud

In any case of fraud attempts, buypersonalproxy.com will terminate your access to any part or all of the Service and any related service(s) at any time with or without notice, to be effective immediately.


Service Restriction For SMTP/POP3/IMAP Mailing

Buypersonalproxy.com does not allow the usage of of our services for SMTP/POP3/IMAP Mailing under any circumstances and the ports for these services are closed.

Error 407

This error suggests that your ISP IP is not whitelisted in our system. Log in to our website and autodetect your ISP IP. If your account is set to use IP authentication you won’t be able to use your proxies unless your IP is whitelisted in the client area.

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